General Terms and Conditions

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by Northern Ireland law and are subject to the non-exclusive jurisdiction of the Northern Ireland courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK & Ireland. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices may not be available in-store or over the telephone.

Prices, special offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative product.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from that in-store.

Although we endeavor to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

*Our Free UK delivery on orders over £100 is providing the total of the order does not exceed 7 kgs in weight and is being shipped to a UK or Ireland address.

Internet Order Processing

Once we have received your order and payment, our staff will pick, pack and dispatch the item. Our aim is to dispatch all orders between 3-5 working days (Mon-Fri, not inc. Bank Holidays) from your order confirmation. International orders are normally 5-10 working days (Mon-Fri, not inc. Bank Holidays). We will endeavour to contact you within 48hrs from the next business working day from the placement of your order, if there are any issues relating to it. On completion of your order you will receive an email notification which will include tracking details for your parcel, please note that your parcel will require a signature on receipt. However, If after 7-10 working days (Mon-Fri) from order confirmation you have not received your order and one of our sales team has not been in contact with you, please call us on +44 (0) 2890 753335 quoting your order number or surname and address and we will update you on your order status.

Please note that any orders placed after 17.00hrs will automatically start processing from the following day of business.

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page on our web site. If your order has been dispatched you will then be able to track your parcel via the couriers web site that we have chosen to send your order with and use the consignment number that we will have provided you upon dispatch with in the body text.

Security (WorldPay)

Shopper Transaction Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Delivery

See Delivery Policy

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colour’s. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns

See Returns Policy.

Privacy

See Privacy Policy.

Law

These Terms and Conditions of Sale shall be governed by the laws of Northern Ireland and you agree to submit to the non-exclusive jurisdiction of the Northern Ireland courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

All correspondence must be in English.

Our usual store opening hours are Monday to Saturday 9.30am to 5.00pm. Closed Bank Holidays, and between Christmas and New Year.

Select Currency
GBP Pound sterling
EUR Euro